We Come
To You.

Customers must provide accurate information about their vehicle’s condition when booking, including excessive dirt, pet hair, stains, odors, spills, or other special conditions. Additional charges may apply if the vehicle requires more time or work than originally quoted. Any price changes will be discussed with the customer and approved before proceeding.

Please remove all personal belongings, money, valuables, and other significant items from your vehicle before any detailing service. Brett’s Mobile Detailing will not move or organize personal belongings due to safety and liability concerns. Customers are responsible for securing their belongings before service begins.

We ask customers to remove car seats and booster seats before our arrival. If a seat remains installed, we will do our best to clean around it, but we cannot guarantee complete cleaning or satisfaction in areas that cannot be accessed.

For child safety reasons, Brett’s Mobile Detailing will not install or uninstall car seats or booster seats under any circumstances. Customers are responsible for removing and reinstalling their own seats.

As a mobile detailing service, appointments may need to be rescheduled because of rain, severe weather, freezing temperatures, or other conditions that prevent us from safely delivering quality results. We will contact the customer to arrange another appointment when necessary.

Customers must ensure the vehicle is parked in a safe, accessible location where detailing is permitted. Customers are responsible for confirming that their property, apartment complex, or community allows mobile detailing. Please let us know in advance about access restrictions or special parking instructions.

A $50 non-refundable deposit is required to secure an appointment before service. The deposit will be applied toward the total cost of the detailing service.

If a customer needs to cancel or reschedule, they should notify us as soon as possible. The deposit will transfer to a rescheduled appointment. The deposit will be deducted from the total cost when payment is collected. If the deposit has not been paid before service, the $50 deposit will be collected with the remaining payment.

Customers are asked to provide advance notice if they need to cancel or reschedule. Repeated cancellations or missed appointments may result in Brett’s Mobile Detailing requiring an approved payment method on file or refusing future service. Any additional charge or payment requirement will be clearly communicated and agreed to in advance.

We reserve the right to modify or reschedule an appointment when necessary due to weather, scheduling conflicts, or unforeseen circumstances. Whenever possible, we will notify the customer and offer alternative arrangements.

Payment is due upon completion of the detailing service unless otherwise agreed in advance. Accepted payment methods include cash, Zelle, PayPal, and Apple Pay. The $50 booking deposit is credited toward the total service price.

Services not included in the original package, including additional extraction, excessive pet hair removal, odor treatment, or other specialized work, may incur additional charges. All additional work and charges will be discussed with the customer and approved before proceeding.

We strive to provide high-quality detailing, but we cannot guarantee complete removal of every stain, odor, scratch, paint defect, or other imperfection. Results depend on the vehicle’s condition, material type, severity of the issue, and prior care. Some conditions may require specialized services or professional repair.

Customers should disclose known damage, loose trim, damaged electronics, cracked materials, worn surfaces, or other existing issues before service begins. These conditions may limit the services we can safely perform.

Heavily soiled, stained, worn, or previously damaged interior components may have markings or finishes that are already weakened. Cleaning may cause existing markings on dashboard buttons, steering-column controls, switches, knobs, or other surfaces to fade, peel, or come off. We will use reasonable care, but results may vary depending on the condition of the materials.

Baked-on brake dust and stubborn wheel contamination may not be completely removable through standard detailing. Some wheels may require additional cleaning, specialized treatment, repair, or refinishing.

Bird droppings, bug splatter, tree sap, and tar can etch or damage paint if left untreated. These contaminants may leave permanent marks that cannot be completely removed without risking damage to the clear coat. Additional services, such as paint decontamination or paint correction, may be recommended and may incur additional charges. We will discuss additional work with the customer before proceeding.

Customers must disclose significant vehicle conditions at booking, including excessive staining, severe odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray, or other potentially hazardous materials.

Failure to disclose these conditions may result in additional charges, modification of the service, or cancellation if the vehicle cannot be safely serviced under the original package or estimate. Brett’s Mobile Detailing does not offer mold remediation or hazardous-material cleanup. Any additional work must be discussed and approved before proceeding. Deposit and cancellation matters will be handled according to the applicable booking and deposit policies.

For safety, customers must maintain a safe distance of at least 10–15 feet from the active work area while detailing is in progress. Water hoses, electrical cords, equipment, and other items may create trip or slip hazards. If you need to speak with us while we are working, please get our attention from a safe distance before approaching.

Customers are encouraged to inspect their vehicle when service is complete and report any concerns or potential service-related issues at the post-service inspection or within 24 hours of completion. Reports made after 24 hours may limit our ability to assess the vehicle’s condition immediately after service, and a correction is not guaranteed. We will review concerns fairly and make reasonable efforts to address legitimate service-related issues.

Refunds, re-dos, or reimbursements are not guaranteed for unauthorized cleaning, repairs, or other work performed by a third party after our service without first giving Brett’s Mobile Detailing an opportunity to review the concern. Nothing in this policy limits rights that cannot legally be waived.

Photos or videos of a vehicle may be taken before, during, or after service for documentation. Use of images or videos for marketing, social media, or website promotion will require the customer’s separate permission. We will not identify customers by name or intentionally share license plates, home addresses, or other personally identifying information without prior permission.

By submitting a booking request and checking the agreement box, the customer confirms that they have read and agree to these Terms & Conditions, have provided accurate vehicle information, and authorize Brett’s Mobile Detailing to perform the selected services on the specified vehicle.